Privacy Policy

Privacy Policy for XOXO Productions (PTY) LTD

Effective Date: 26th October 2024
Last Updated: 26th October 2024

Welcome to XOXO Productions (PTY) LTD (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.xoxoproductions.net (the “Site”) and interact with our services, including purchasing our luxury and self-care handmade body products.

By using our Site, you consent to the data practices described in this Privacy Policy.

1. Data Controller Information

Data Controller: XOXO Productions (PTY) LTD
Contact Information: Chanelle, chanelle@xoxoproductions.co.za
Address: 88 Mopani Road, Hennopspark, Centurion, Gauteng, 0172, South Africa

2. Personal Data We Collect

We collect and process the following types of personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws:

  • Personal Identification Information: Full name, contact number, email address, shipping address, billing address
  • Order Information: Purchase details, payment method (note: we do not store credit card information), and transaction history
  • Browsing Information: IP address, browser type, device information, referring/exit pages, and interactions with the Site
  • Cookies: Information gathered via cookies to enhance user experience and website functionality (for details, see Section 8)

3. How We Use Your Data

We process your personal data to provide our services effectively, with your consent where applicable, and to fulfill our contractual and legal obligations. Specifically, we use your data for:

  • Order Processing: Managing orders, processing payments, arranging delivery, and providing customer support.
  • Communication: Sending confirmations, updates, and promotional offers if you have opted in to receive such communications.
  • Website Improvement: Analyzing Site usage to optimize user experience and enhance our products and services.
  • Legal Compliance: Complying with applicable legal, regulatory, and financial reporting obligations.

Legal Bases for Processing: We process personal data based on the following lawful grounds:

  1. Consent (for optional data processing, such as marketing communications).
  2. Contractual necessity (for order fulfillment and related support).
  3. Legitimate interests (for improving our Site and services).
  4. Legal obligations (for regulatory compliance).

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party vendors, such as payment processors, shipping providers, and customer support services, to fulfill your order.
  • Legal Requirements: Authorities or other entities when required by law, or to protect our rights and users’ rights.

We ensure that any third party with whom we share your data adheres to GDPR standards, safeguarding your personal information.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specifically:

  • Order-related Data: Retained for 7 years for tax and accounting purposes.
  • Marketing Data: Retained until you opt-out or withdraw consent.

When we no longer require your personal data, we will delete or anonymize it in accordance with our data retention policies.

6. Security Measures

We are committed to protecting your personal information. We use industry-standard encryption, secure data storage, and access controls to safeguard your data. While we take significant steps to ensure data security, please note that no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

We are based in South Africa, but some of our service providers may process data outside the European Economic Area (EEA). If we transfer your data internationally, we ensure adequate protections, including using Standard Contractual Clauses or relying on equivalent mechanisms.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the Site’s functionality and improve your experience. Cookies are small files stored on your device that allow us to recognize you on future visits and tailor the Site to your preferences.

Types of Cookies We Use:

  • Essential Cookies: Necessary for basic Site functionality.
  • Performance Cookies: Collect anonymized data on how users interact with the Site.
  • Marketing Cookies: Track browsing habits for relevant advertising (if applicable).

You can manage your cookie preferences in your browser settings. Please note that disabling cookies may affect Site functionality.

9. Your Rights as a Data Subject

As a user, you have the following rights regarding your personal data:

  • Right of Access: Request details on the personal data we hold about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of personal data, subject to certain legal limitations.
  • Right to Restrict Processing: Limit our processing of your data in specific circumstances.
  • Right to Data Portability: Request a copy of your data in a machine-readable format.
  • Right to Object: Object to data processing based on our legitimate interests.
  • Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at chanelle@xoxoproductions.co.za.

10. Marketing Communications

With your explicit consent, we may send you marketing communications about new products, promotions, or updates. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

11. Children’s Privacy

Our Site is intended for users over the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected data from a child, please contact us immediately to request deletion.

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The “Last Updated” date at the beginning of this policy will indicate the latest revision. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us at:

XOXO Productions (PTY) LTD
Email: chanelle@xoxoproductions.co.za
Address: 88 Mopani Road, Hennopspark, Centurion, Gauteng, 0172, South Africa

Thank you for trusting XOXO Productions (PTY) LTD with your personal information. We are dedicated to protecting your privacy and ensuring a safe, transparent experience.