Terms and Conditions of Use for XOXO Productions (PTY) LTD
Effective Date: 26th October 2024
Thank you for visiting XOXO Productions! Please read these Terms and Conditions carefully, as they set out the legal terms governing your use of our website, www.xoxoproductions.net (the “Site”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these terms, please refrain from using the Site.
1. About Us
Company Name: XOXO Productions (PTY) LTD
Address: 88 Mopani Road, Hennopspark, Centurion, Gauteng, 0172, South Africa
Email: chanelle@xoxoproductions.co.za
XOXO Productions provides handmade body products for individuals seeking luxury and self-care solutions. All products are crafted with quality ingredients and designed to enhance your self-care routine.
2. Eligibility
By using our Site, you confirm that you are at least 18 years old, or, if you are under 18, that you have obtained consent from a parent or guardian to use the Site and agree to these Terms on your behalf.
3. Use of the Site
You agree to use the Site solely for personal and non-commercial purposes, including browsing our product offerings, placing orders, and accessing other resources we may provide. You must not use the Site for any unlawful or unauthorized purpose.
4. Product Information and Availability
All descriptions, images, and specifications of products on our Site are accurate to the best of our ability. However, colors, sizes, and details may vary slightly depending on your device display and individual product characteristics. We reserve the right to modify or discontinue any product at any time without prior notice.
5. Orders and Payments
By placing an order through the Site, you agree to the following terms:
- Pricing: All prices are displayed in the local currency and include applicable taxes, unless otherwise specified.
- Order Acceptance: Once you place an order, you will receive a confirmation email. We reserve the right to refuse or cancel any order at our discretion, including cases where products are unavailable, pricing errors occur, or payment is not authorized.
- Payment Methods: We accept a variety of payment methods provided on the checkout page. Payment details are processed securely, and we do not store payment card information on our servers.
6. Shipping and Delivery
We strive to process and ship orders promptly. Delivery times are estimates and may vary based on location and carrier availability. XOXO Productions is not responsible for delays outside our control.
- Shipping Fees: Shipping costs will be added to your order total and displayed at checkout.
- International Shipping: For orders outside South Africa, customs duties and import taxes may apply, which are the customer’s responsibility.
7. Returns and Refunds
Our goal is to ensure you are satisfied with your purchase. If you are not completely happy with an item, please contact us at chanelle@xoxoproductions.co.za within 14 days of receipt to initiate a return.
- Eligibility: Items must be unused, in original packaging, and accompanied by a receipt.
- Refunds: Approved returns will be refunded to the original payment method, minus any applicable shipping fees.
- Exclusions: Custom orders and items marked “Final Sale” are not eligible for return or refund.
8. Intellectual Property
All content, including images, logos, text, product descriptions, graphics, and other materials on the Site, is owned or licensed by XOXO Productions (PTY) LTD and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or otherwise exploit our content without prior written permission.
9. User-Generated Content
You may have the option to leave reviews or provide feedback on the Site. By submitting any content, you grant XOXO Productions a worldwide, non-exclusive, royalty-free, and perpetual right to use, display, modify, and distribute your content for promotional purposes.
- Prohibited Content: You agree not to post content that is illegal, defamatory, obscene, or otherwise inappropriate. We reserve the right to remove any content that violates these Terms or is deemed harmful.
10. Third-Party Links
Our Site may contain links to third-party websites or resources. These links are provided for convenience and do not imply endorsement or responsibility for the content on these external sites. Use of third-party links is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, XOXO Productions (PTY) LTD and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
- Use or inability to use the Site.
- Unauthorized access to your personal data.
- Any product purchased through our Site.